Frequently Asked Questions

 

 

New Customer

  1. Q:

    Are Products on Shoes.topfashion.co Authentic?

    A:

    Shoes.topfashion.co been in business since 2005 and take great pride in what we sell. We only sell authentic shoes.

    Shoes.topfashion.co purchases directly from name brands and retailers only.

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  2. Q:

    Does Shoes.topfashion.co has retail store?

    A:

    Shoes.topfashion.co is an online store, we do not operate a retail store.

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  3. Q:

    Where is Shoes.topfashion.co?

    A:

    Shoes.topfashion.co locates in Diamond Bar, California with warehouse in Chino, California.

    To reach us, please visit Contact Us Page.

    For product return and exchange, please visit Return Page.

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  4. Q:

    How does Shoes.topfashion.co get such collection of rare and exclusive shoes?

    A:

    Shoes.topfashion.co gets products directly from the brands and 100% authentic. We are authorized online dealer for most brands carried on the site including Adidas, Asics, Puma, New Balance,and more.

    We are constantly looking for new brands and vendors. Please email topfashion.co@foxmail.com with detail.

    For Marketing inquiries, please email Marketing Department.

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  5. Q:

    Does Shoes.topfashion.co have a satisfaction guarantee?

    A:

    Our 100% satisfaction guarantee ensures that every item you purchase at?Shoes.topfashion.co?meets your high standards - or you can return it for a refund if the following conditions are met:

    If you're ever dissatisfied with an item, you may return your purchases, please visit Return Page.

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Order Questions

  1. Q:

    How do I change or cancel my order?

    A:

    Please contact the customer service at topfashion.co@foxmail.com immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

    Click Here to see our Return Policy.

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  2. Q:

    What forms of payment do you accept?

    A:

    shoes.topfashion.co currently accepts Visa, MasterCard for all orders.

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  3. Q:

    Is my payment to Shoes.topfashion.co secure?

    A:

    Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.

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Shipping and Delivery Questions

  1. Q:

    How long will it be before I receive my order?

    A:

    For US standard shipping, you should receive your order within 3-7 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.

    For International order, please allow 3~10 business days. If order has not arrived within the time period, there might be delay due to destination country's custom clearing process. Feel free to contact us to help you locate your package at any time.

    For more information on Shipping, please visit Shipping Information.

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  2. Q:

    When will I receive my order?

    A:

    Depends on the shipping options that you have chosen, your delivery day will fall into one of these categories:

    * All expedited orders placed after 12pm PST, please allow 1 additional business day for delivery.

    Ordered On
    Shipped On
    Next Day Air * 2 Business Day Shipping *
    3 Business Day Shipping *
    Standard Shipping


    Expected Delivery Expected Delivery Expected Delivery Expected Delivery
    Monday Wednesday Thursday Friday Following Monday Following Monday - Wednesday
    Tuesday Thursday Friday Following Monday Following Tuesday - Thursday Following Tuesday - Thursday
    Wednesday Friday Following Monday Following Tuesday Following Wednesday Following Wednesday - Friday
    Thursday Friday Following Monday Following Tuesday Following Wednesday Following Wednesday - Friday
    Friday Tuesday Wednesday Thursday Friday Following Friday - Next Tuesday
    Saturday Tuesday Wednesday Thursday Friday Following Friday - Next Tuesday
    Sunday Tuesday Wednesday Thursday Friday Following Friday - Next Tuesday
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  3. Q:

    How can I track my order?

    A:

    Once an order has shipped out, we will send you an email with the tracking number. You can then find your order shipping status here.

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How do I contact shoes.topfashion.co?

Just click here to contact us and tell us your concern, and we'll be in touch with you shortly.